Cancellation Policy

We realize that emergencies and other scheduling conflicts arise and are sometimes unavoidable. However, advance notice allows us to fulfill other client’s scheduling needs and keeps us operating at our most efficient level. Due to our one-on-one, 15, 30, and 60-minute treatments, missed appointments are a significant inconvenience to your therapist, the clinic and other clients. 

This policy is in place out of respect for our therapist AND our clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot, and leave a hole in your therapist’s schedule. 

1. Please provide our office with 24-hour notice to change or cancel an appointment. Clients who do not attend a scheduled appointment or do not provide 24-hour notice to change a scheduled appointment may be responsible for a $50.00 service charge. This charge must be paid on or before the next scheduled appointment. 

2. We reserve your one-hour appointment time just for you. We do not double-book our clients so that we may provide optimum treatment outcomes for all our patients. 24-hour notice allows us to offer that time to a wait-listed client. 

3. Your treatment plan has been established by you and your practitioner(s) to get you back to your regular activities as quickly as possible. Missing appointments hinders that process and may end up prolonging recovery and or results. 

4. After two missed or canceled appointments without the appropriate 24 hour notice, you may be placed on a same day scheduling policy for your treatments, which would not allow you to schedule any appointments in advance. NOTE: You will never be charged for a cancellation if it is made more than 24 hours in advance of your scheduled appointment time. Thank you for providing our office and our Clients with this courtesy.

I have read, understand, and agree to abide by the policy above: 

Print Name: _________________________________________________________________________ 

_____________________________________________  ___________________ 

Signature of Client (or Responsible Party) Date